Automotive BDC Representative — First Contact & Growth

Krause Toyota South Atlanta; Fort Myers (FL); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

401k match

Dental insurance

Vision insurance

Paid vacation

Employee discounts

Paid training

Job summary

Krause Auto Group is seeking a dynamic Business Development Representative to be the first point of contact for customers interested in our vehicles and services, helping create an outstanding dealership experience.

Join a fast-paced, family-owned group with a strong promotion-from-within culture, paid training, and a path from BDC to sales or management; earn hourly pay plus commission and enjoy employee discounts.

Qualifications

• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly, and confident demeanor.
• Comfortable working with computers, CRM systems, email, and texting platforms.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond quickly and professionally using phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads not yet ready to purchase or with missed appointments.
• Maintain accurate customer records and daily activity in the CRM system.
• Collaborate with sales teams and leadership to improve customer experience and appointment success.

Skills

Communication skills

Relationship building

Team-oriented

Professional demeanor

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Email platforms

Texting platforms

Job description

Krause Auto Group is seeking a dynamic Business Development Representative to be the first point of contact for customers interested in our vehicles and services, helping create an outstanding dealership experience.

Join a fast-paced, family-owned group with a strong promotion-from-within culture, paid training, and a path from BDC to sales or management; earn hourly pay plus commission and enjoy employee discounts.