Automotive BDC Specialist—Fast-Paced Growth & Training

Hyundai-of-Cummin; Cumming (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Krause Auto Group in Georgia is seeking a dynamic Business Development Representative (BDC Representative) to be the first connection in a customer's buying journey. You will serve as the initial point of contact for customers interested in our vehicles and services, helping create an outstanding dealership experience.

Join a fast-paced, family-owned team that promotes from within and supports employee growth through training, collaboration with sales and leadership, and a culture of long-term

Qualifications

• Previous customer service, call center, retail, hospitality, or sales experience preferred.
• Strong communication and relationship-building skills.
• Professional, friendly, and confident demeanor.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests
• Schedule and confirm sales appointments for the dealership team
• Respond quickly and professionally using phone, email, text, and CRM communication tools
• Provide customers with initial vehicle and dealership information
• Assist customers with basic financing information and next steps
• Follow up consistently with leads not yet ready to purchase or missed appointments
• Maintain accurate customer records and daily activity within the CRM system
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success
• Participate in team meetings, training, and process improvement sessions

Skills

Customer service

Call center experience

Retail sales

Hospitality

Sales experience

Education

High school diploma or equivalent

Tools

CRM systems

Email

Texting platforms

Job description

Krause Auto Group in Georgia is seeking a dynamic Business Development Representative (BDC Representative) to be the first connection in a customer's buying journey. You will serve as the initial point of contact for customers interested in our vehicles and services, helping create an outstanding dealership experience.

Join a fast-paced, family-owned team that promotes from within and supports employee growth through training, collaboration with sales and leadership, and a culture of long-term