Automotive BDC Specialist: First Contact & Growth

Krause Family Ford; Morrow (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Dental/vision insurance

Paid vacation

Employee discounts

Supportive leadership

Job summary

Krause Auto Group is expanding its Business Development Center team and seeking energetic, customer-focused individuals. Join a fast-paced dealership group with renowned brands and a path to sales or management roles.

You will be the first point of contact for customers, handling calls, inquiries, and scheduling. Training is provided and a family-owned culture supports internal growth and employee development.

Qualifications

• Previous customer service, call center, retail, hospitality, or sales experience preferred.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly demeanor and comfortable with CRM tools.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Provide customers with vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads not yet ready to purchase or with missed appointments.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales teams to improve customer experience and appointment success.
• Participate in team meetings and process improvement sessions.

Skills

Customer service

Call center

Retail sales

Hospitality

Sales experience

Communication

Team oriented

CRM systems

Multitasking

Work ethic

Education

High school diploma or equivalent

Tools

CRM

Email/ text platforms

Job description

Krause Auto Group is expanding its Business Development Center team and seeking energetic, customer-focused individuals. Join a fast-paced dealership group with renowned brands and a path to sales or management roles.

You will be the first point of contact for customers, handling calls, inquiries, and scheduling. Training is provided and a family-owned culture supports internal growth and employee development.