Auto BDC Specialist — Fast-Paced Growth & Training

Angela Krause Ford; Alpharetta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on products and/or 

Supportive leadership and team

Job summary

Krause Auto Group is seeking an energetic Business Development Representative to be the first point of contact for customers exploring vehicles and services. You will guide initial conversations, qualify leads, and schedule appointments to create an outstanding dealership experience.

Join a fast-paced, family-owned team with strong growth opportunities and a commitment to employee development. Training is provided, and there are opportunities to advance into sales or management roles.

Qualifications

• . Prior customer service or call center experience preferred.
• . Strong communication and relationship-building skills are essential.
• . Positive attitude and teamwork mindset are valued.
• . Comfortable using computers, email, and CRM tools.
• . Ability to learn and grow in a fast-paced automotive environment.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond quickly and professionally using phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up consistently with leads that are not yet ready to purchase or missed appointments.
• Maintain accurate customer records and daily activity within the CRM system.
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Skills

Customer service

Communication

Relationship-building

Team-oriented

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Krause Auto Group is seeking an energetic Business Development Representative to be the first point of contact for customers exploring vehicles and services. You will guide initial conversations, qualify leads, and schedule appointments to create an outstanding dealership experience.

Join a fast-paced, family-owned team with strong growth opportunities and a commitment to employee development. Training is provided, and there are opportunities to advance into sales or management roles.