Automotive BDC Representative — Fast-Paced Growth

Krause Family Ford; Alpharetta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on products and ser

Job summary

Krause Auto Group is seeking an energetic Business Development Representative to be the first touchpoint in the customer journey for our vehicles and services. You will engage with potential buyers, answer inquiries, and schedule appointments to drive dealership success.

The role emphasizes customer service, communication, and teamwork in a high-energy environment, with opportunities for growth within the automotive group and exposure to multiple brands.

Qualifications

• Customer service experience preferred across call centers, retail, or hospitality.
• Excellent communication and relationship-building skills.
• Positive attitude and teamwork mindset.
• Professional, friendly demeanor with confidence using CRM and email/text tools.

Responsibilities

• Serve as the first point of contact for customers interested in vehicles and services.
• Schedule and confirm sales appointments for the dealership team.
• Respond quickly and professionally via phone, email, text, and CRM.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads not yet ready to purchase or with missed appointments.
• Maintain accurate customer records and daily activity in the CRM.
• Collaborate with sales teams and leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Skills

Customer service experience

Strong communication

Team oriented

CRM familiarity

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Krause Auto Group is seeking an energetic Business Development Representative to be the first touchpoint in the customer journey for our vehicles and services. You will engage with potential buyers, answer inquiries, and schedule appointments to drive dealership success.

The role emphasizes customer service, communication, and teamwork in a high-energy environment, with opportunities for growth within the automotive group and exposure to multiple brands.