Automotive BDC Specialist – Customer Care & Scheduling

Fontana Chrysler Dodge Jeep RAM; Fontana (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life insurance

401K

Health & Wellness Program

Vacation and holidays paid by company

Job summary

Fontana Chrysler Dodge Jeep RAM is seeking a Business Development Center (BDC) Representative to answer calls, greet visitors, and coordinate sales inquiries. The role involves administrative support for the Sales departments and handling showroom and internet inquiries with a customer-first approach.

The ideal candidate will have some post-secondary education or training, prior experience in administrative or call-center roles, and strong phone, typing, and computer skills.

Qualifications

• 3–6 months of prior professional experience in over-the-phone customer service or sales.
• Experience in administrative or clerical roles is a plus.
• Strong telephone, writing and typing skills with good computer knowledge.
• Bilingual ability is a plus.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Support online customers by setting appointments.
• Manage paperwork and records and prepare documentation when needed.
• Receive inbound service calls and schedule service advisors and appointments.
• Maintain an owner follow-up system to encourage repeat and referral business.
• Learn about product updates, features, accessories, inventory and benefits.
• Demonstrate commitment to customer satisfaction and company values.
• Set personal goals aligned with dealership productivity and strategies.
• Provide service or sales management information via completion reports.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures; perform other duties as assigned.
• Demonstrate professionalism and a can-do attitude in interactions with customers and colleagues.
• Provide administrative assistance as needed.

Skills

Phone etiquette

Customer service

Communication

Administrative support

Microsoft Office

Education

Post-secondary education or training

Job description

Fontana Chrysler Dodge Jeep RAM is seeking a Business Development Center (BDC) Representative to answer calls, greet visitors, and coordinate sales inquiries. The role involves administrative support for the Sales departments and handling showroom and internet inquiries with a customer-first approach.

The ideal candidate will have some post-secondary education or training, prior experience in administrative or call-center roles, and strong phone, typing, and computer skills.