Automotive BDC & Service Scheduling Specialist

Oremor Automotive Group; Ontario (CA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental

Vision

Life insurance

401K

Wellness program

Vacation & holidays

Descripción de la vacante

Oremor Automotive Group is seeking a friendly Business Development Center (BDC) Representative to handle incoming calls and greet visitors, process inquiries, and coordinate service requests. The role supports service departments with clerical tasks and customer interactions.

The ideal candidate has 1+ years in a similar role, strong phone and computer skills, and a customer-focused mindset. Automotive experience and bilingual ability are a plus.

Formación

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales a PLUS.
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS.
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS.
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!

Responsabilidades

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction.

Conocimientos

Customer service

Phone skills

Microsoft Office

Communication

Bilingual

Herramientas

Microsoft Office

Descripción del empleo

Oremor Automotive Group is seeking a friendly Business Development Center (BDC) Representative to handle incoming calls and greet visitors, process inquiries, and coordinate service requests. The role supports service departments with clerical tasks and customer interactions.

The ideal candidate has 1+ years in a similar role, strong phone and computer skills, and a customer-focused mindset. Automotive experience and bilingual ability are a plus.