Service BDC Receptionist & Appointment Coordinator

Fontana Chrysler, Dodge, Ram, Jeep; Fontana (CA); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Community involvement

Company paid vacation

Company paid holidays

Résumé du poste

Fontana Chrysler, Dodge, Ram, Jeep is seeking a Service BDC Receptionist to greet visitors, answer calls, and coordinate service inquiries. You will process inquiries, schedule appointments, and support multiple dealership locations with a friendly, professional demeanor.

The ideal candidate has some post-secondary education or training and prior administrative or customer service experience, with strong phone and computer skills and the ability to multitask in a fast-paced environment.

Qualifications

• Some post-secondary education or training.
• Previous customer service, call center, BDC, receptionist, administrative, or dealership experience preferred.
• Strong verbal communication skills with professional phone etiquette.
• Excellent customer service, relationship-building, and conflict-resolution abilities.
• Ability to multitask and manage high call volumes in a fast-paced environment.
• Strong organizational skills with attention to detail, follow-through, and time management.
• Ability to prioritize tasks and adapt in a performance-driven environment.
• Ability to consistently achieve daily KPI’s, including appointment-setting, outbound call volume, customer contact, and productivity goals.
• Basic computer proficiency, including Microsoft Office and dealership software systems.
• Ability to quickly learn dealership processes, service procedures, and scheduling platforms.
• Positive, team-oriented, and customer-focused attitude.
• Self-motivated, dependable, and able to work independently with minimal supervision.
• Professional appearance and strong work ethic.
• Previous phone sales, appointment setting, or internet lead management experience is a plus.
• Bilingual communication skills are a plus.

Responsabilités

• Answer inbound service calls promptly and professionally in accordance with company standards and customer service expectations.
• Schedule, confirm, reschedule, and follow up on service appointments for multiple dealership locations.
• Respond to customer inquiries received through phone calls, emails, text messages, and online service requests.
• Assist customers with questions regarding maintenance, repairs, recalls, service campaigns, parts availability, and dealership processes.
• Coordinate with service advisors, parts departments, warranty administrators, and management to ensure accurate communication and appointment handling.
• Perform outbound follow-up calls regarding declined services, missed appointments, maintenance reminders, parts arrivals, and customer satisfaction.
• Work in a performance-driven environment while consistently meeting daily productivity, appointment-setting, outbound call, and customer communication goals.
• Manage high call volumes while maintaining professionalism, accuracy, and exceptional customer service standards.
• Support online and digital customers by converting inquiries into scheduled appointments.
• Maintain accurate customer records, appointment notes, and communication logs within dealership software systems.
• Address customer concerns professionally and
• escalate
• issues to management when necessary.
• Contribute to customer retention efforts by maintaining consistent follow-up practices that encourage repeat and referral business.
• Maintain confidentiality of customer, employee, and company information at all times.
• Stay informed on dealership procedures, manufacturer programs, service processes, and product updates.
• Support additional administrative and operational tasks as assigned by management.

Connaissances

Strong communication

Phone etiquette

Organizational skills

Multitasking

Customer service

Independent work

Team player

Professional appearance

Formation

Some post-secondary education or training

Outils

Microsoft Office

Dealership software systems

Description du poste

Fontana Chrysler, Dodge, Ram, Jeep is seeking a Service BDC Receptionist to greet visitors, answer calls, and coordinate service inquiries. You will process inquiries, schedule appointments, and support multiple dealership locations with a friendly, professional demeanor.

The ideal candidate has some post-secondary education or training and prior administrative or customer service experience, with strong phone and computer skills and the ability to multitask in a fast-paced environment.