Automotive BDC Specialist - Customer Care & Scheduling

Feldman Auto Group; Highland (MI); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Zusammenfassung

Feldman Auto Group is seeking a motivated BDC Representative to manage inquiries from customers and coordinate with the sales team. You will handle calls, emails, and chats, schedule appointments, and ensure accurate documentation of customer information in our CRM.

The ideal candidate will have strong verbal and written communication skills, the ability to multitask in a fast-paced environment, and familiarity with CRM software and Microsoft Office. Automotive industry knowledge is a plus.

Qualifikationen

• Clear verbal and written communication is required.
• Ability to multitask in a fast-paced environment.
• Experience with CRM software is preferred.
• Automotive industry knowledge is a plus.

Aufgaben

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency.
• Schedule appointments for customers with our sales team and document necessary information accurately.
• Follow up with customers to ensure needs are met and satisfaction is high.
• Update customer information in our database and maintain accurate records of interactions.
• Collaborate with other departments to ensure a seamless customer service experience.

Kenntnisse

Verbal communication

Written communication

Multitasking

CRM software

Microsoft Office

Jobbeschreibung

Feldman Auto Group is seeking a motivated BDC Representative to manage inquiries from customers and coordinate with the sales team. You will handle calls, emails, and chats, schedule appointments, and ensure accurate documentation of customer information in our CRM.

The ideal candidate will have strong verbal and written communication skills, the ability to multitask in a fast-paced environment, and familiarity with CRM software and Microsoft Office. Automotive industry knowledge is a plus.