Service Center Appointment Specialist

Fontana Chrysler Dodge Jeep RAM; Fontana (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Company paid vacation

Company paid holidays

Community involvement

Job summary

Fontana Chrysler Dodge Jeep RAM is seeking a Service BDC Receptionist to answer inbound calls, greet visitors, and coordinate service inquiries across multiple dealership locations. You will perform clerical tasks for the Service department and maintain accurate records.

The ideal candidate has some post-secondary education or training, prior customer service or administrative experience, strong communication and computer skills, and a courteous, professional demeanor.

Qualifications

• The ideal candidate has some post-secondary education or training.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal abilities.
• Professional phone etiquette and courteous demeanor.

Responsibilities

• Answer inbound service calls promptly and professionally.
• Schedule, confirm, and follow up on service appointments across locations.
• Respond to inquiries via phone, email, text, and online service requests.
• Maintain accurate customer records and communication logs.

Skills

Customer service

Call center

Multitasking

Phone etiquette

Organizational skills

Microsoft Office

Education

Some post-secondary education

Tools

Dealership software systems

Job description

Fontana Chrysler Dodge Jeep RAM is seeking a Service BDC Receptionist to answer inbound calls, greet visitors, and coordinate service inquiries across multiple dealership locations. You will perform clerical tasks for the Service department and maintain accurate records.

The ideal candidate has some post-secondary education or training, prior customer service or administrative experience, strong communication and computer skills, and a courteous, professional demeanor.