Service BDC Specialist - Customer Care & Scheduling

Keffer Chrysler Jeep Dodge; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Keffer Chrysler Jeep Dodge seeks a motivated Service BDC Representative to handle customer calls, schedule service appointments, and support the service department.

You will work with service advisors and technicians, maintain CRM records, and assist with marketing campaigns to engage customers. A high school diploma and customer service focus are required; experience in auto service is a plus.

We offer competitive pay, benefits, and opportunities for growth in a team‑oriented environment.

Qualifications

• High school diploma or equivalent.
• Experience in call center or automotive service preferred.
• Excellent verbal and written communication with a customer focus.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Answer inbound calls and assist with service needs, scheduling.
• Proactively contact customers to confirm appointments.
• Maintain detailed CRM records of interactions and transactions.
• Coordinate with service advisors, technicians, and team members.
• Support inbound/outbound marketing via phone and email.
• Monitor feedback and identify opportunities to improve service delivery.
• Learn pricing, promotions, and service offerings to assist customers.

Skills

Customer service

Communication skills

Multitasking

Team player

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Keffer Chrysler Jeep Dodge seeks a motivated Service BDC Representative to handle customer calls, schedule service appointments, and support the service department.

You will work with service advisors and technicians, maintain CRM records, and assist with marketing campaigns to engage customers. A high school diploma and customer service focus are required; experience in auto service is a plus.

We offer competitive pay, benefits, and opportunities for growth in a team‑oriented environment.