Automotive BDC Specialist - Customer Care & Appointments

Diamond Valley Honda; Hemet (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Diamond Valley Honda in Hemet, CA seeks a full-time BDC Agent to handle inbound/outbound calls, respond to online inquiries, and schedule sales and service appointments. You will collect and update contact information, enter data into the CRM, and follow up on leads while coordinating with the sales and service teams to ensure a smooth customer experience.

The role requires strong customer-facing skills, excellent communication, and attention to detail in a fast-paced dealership environment.

Qualifications

• Customer-facing skills including strong service and satisfaction focus.
• Clear, professional interpersonal communication and phone etiquette.
• Sales-oriented with ability to follow up on leads and drive appointments.
• Proficiency with computers, CRM systems, and accurate data entry.
• Strong organizational skills and attention to detail in a fast-paced setting.
• Customer-first attitude with reliable attendance; dealership experience is a plus.
• Previous automotive, call center, or retail service experience is beneficial.
• High school diploma or equivalent; bilingual skills are a plus.

Responsibilities

• Handle inbound and outbound customer calls and respond to online inquiries.
• Set sales and service appointments and update contact information.
• Accurately enter data into the CRM system and maintain logs.
• Follow up on leads, confirm appointments, and coordinate with teams.
• Represent the dealership professionally in every interaction.

Skills

Customer service

Communication

Phone etiquette

Sales / follow-up

CRM proficiency

Data entry

Attention to detail

Organizational skills

Reliability

Customer-first attitude

Education

High school diploma or equivalent

Tools

CRM systems

Computers

Data entry tools

Job description

Diamond Valley Honda in Hemet, CA seeks a full-time BDC Agent to handle inbound/outbound calls, respond to online inquiries, and schedule sales and service appointments. You will collect and update contact information, enter data into the CRM, and follow up on leads while coordinating with the sales and service teams to ensure a smooth customer experience.

The role requires strong customer-facing skills, excellent communication, and attention to detail in a fast-paced dealership environment.