BDC Agent

Diamond Valley Honda; Hemet (CA); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Diamond Valley Honda in Hemet, CA seeks a full-time BDC Agent to handle inbound/outbound calls, respond to online inquiries, and schedule sales and service appointments. You will collect and update contact information, enter data into the CRM, and follow up on leads while coordinating with the sales and service teams to ensure a smooth customer experience.

The role requires strong customer-facing skills, excellent communication, and attention to detail in a fast-paced dealership environment.

Formación

• Customer-facing skills including strong service and satisfaction focus.
• Clear, professional interpersonal communication and phone etiquette.
• Sales-oriented with ability to follow up on leads and drive appointments.
• Proficiency with computers, CRM systems, and accurate data entry.
• Strong organizational skills and attention to detail in a fast-paced setting.
• Customer-first attitude with reliable attendance; dealership experience is a plus.
• Previous automotive, call center, or retail service experience is beneficial.
• High school diploma or equivalent; bilingual skills are a plus.

Responsabilidades

• Handle inbound and outbound customer calls and respond to online inquiries.
• Set sales and service appointments and update contact information.
• Accurately enter data into the CRM system and maintain logs.
• Follow up on leads, confirm appointments, and coordinate with teams.
• Represent the dealership professionally in every interaction.

Conocimientos

Customer service

Communication

Phone etiquette

Sales / follow-up

CRM proficiency

Data entry

Attention to detail

Organizational skills

Reliability

Customer-first attitude

Educación

High school diploma or equivalent

Herramientas

CRM systems

Computers

Data entry tools

Descripción del empleo

Company Description

Diamond Valley Honda is a customer-focused individual and family services company located at 300 Carriage Circle in Hemet, California. The dealership serves the local community by providing reliable vehicles, service, and support tailored to a wide range of transportation needs. Team members work in a collaborative, fast-paced environment that values professionalism and excellent customer care. Diamond Valley Honda offers opportunities for growth within the automotive industry and encourages continuous learning and skill development. The company is committed to delivering a positive experience for every guest who visits the dealership.

Role Description

The BDC Agent is a full-time, on-site role based at Diamond Valley Honda in Hemet, CA. This position is responsible for handling inbound and outbound customer calls, responding to online inquiries, and setting sales and service appointments. Day-to-day tasks include engaging prospective and current customers, collecting and updating contact information, and accurately entering data into the CRM system. The BDC Agent follows up on leads, confirms appointments, and coordinates with the sales and service teams to ensure a smooth customer experience. This role also involves maintaining detailed call logs, meeting performance goals, and representing the dealership with a professional and courteous demeanor on every interaction.

Qualifications

• Candidates should possess strong customer-facing skills, including Customer Service and Customer Satisfaction abilities.
• Candidates should possess clear and professional interpersonal skills, including Communication and Phone Etiquette.
• Candidates should possess basic sales-focused skills, including Sales and an ability to effectively follow up on leads.
• Candidates should possess proficiency with computers, CRM systems, and basic data entry and documentation.
• Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple calls and tasks.
• Candidates should possess a customer-first attitude, reliability in attendance, and the ability to work in a fast-paced dealership environment.
• Previous experience in automotive, call center, or retail customer service is beneficial.
• High school diploma or equivalent is preferred; bilingual skills are a plus.