Auto Service BDC Agent — Inbound & Appointments

Sonic Automotive; Poway (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Job summary

Poway Honda, part of the Sonic Automotive family, seeks a Service BDC Associate to generate service appointments through internet inquiries and deliver a premium customer experience using CRM tools. You will handle inquiries promptly, update records, and stay knowledgeable about products, inventory, financing and incentives.

Responsibilities include responding professionally, entering data into CRM, generating appointments, and compiling reports, with an emphasis on ethical behavior and customer

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools effectively.
• Compile all necessary reports, forms and other documentation on time.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Written communication

Independent work

Team collaboration

Time management

Job description

Poway Honda, part of the Sonic Automotive family, seeks a Service BDC Associate to generate service appointments through internet inquiries and deliver a premium customer experience using CRM tools. You will handle inquiries promptly, update records, and stay knowledgeable about products, inventory, financing and incentives.

Responsibilities include responding professionally, entering data into CRM, generating appointments, and compiling reports, with an emphasis on ethical behavior and customer