Automotive Service BDC Administrator — Customer Care Pro

L0579 Priority Honda Hampton; Hampton (VA); On-site; USD 45,847,000 - 57,859,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Holidays & PTO

Short/Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Priority Honda Hampton is seeking a Service BDC Administrator to join our service team on-site. You will answer calls, emails, and texts, schedule service appointments, and maintain accurate customer records to support service retention.

Ideal candidates have previous BDC, call center, customer service, or automotive dealership experience, strong communication skills, and proficiency with CRM systems. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Previous BDC, call center or automotive dealership experience preferred.
• Excellent communication and phone skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming service calls, emails, and text inquiries.
• Schedule and confirm service appointments.
• Follow up on missed appointments and maintenance recommendations.
• Communicate with service advisors and management.
• Maintain accurate customer records and appointment details.
• Assist with customer satisfaction initiatives and service retention.

Skills

BDC experience

Call center experience

Customer service

Automotive dealership experience

Strong communication

Tools

CRM systems

Job description

Priority Honda Hampton is seeking a Service BDC Administrator to join our service team on-site. You will answer calls, emails, and texts, schedule service appointments, and maintain accurate customer records to support service retention.

Ideal candidates have previous BDC, call center, customer service, or automotive dealership experience, strong communication skills, and proficiency with CRM systems. We offer competitive pay and a comprehensive benefits package.