Automotive BDC Sales Pro – Fast-Paced Call Center

North Brothers Ford Inc.; Westland (MI); In loco; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

North Brothers Ford Inc. is seeking energetic individuals to join our fast-paced Call Center Sales Team in Westland, MI. This role offers training, growth opportunities, and a dynamic dealership environment where you will engage customers via calls, chats, and emails to set sales appointments.

Ideal candidates have customer service experience and familiarity with AI software. A background check and drug screen are required, and you will use our CRM daily to manage leads and follow-ups.

Competenze

• Customer service experience in a call center or similar environment.
• Experience with AI software is preferred.
• Able to pass pre-employment background check and drug screen.

Mansioni

• Answer customer calls and schedule sales appointments.
• Monitor and manage AI tool for BDC dashboards.
• Respond to internet, phone and live chat inquiries using scripts.
• Follow up with leads not ready to commit or no-shows.
• Use CRM to track and manage customer interactions.
• Perform general office duties including filing and document handling.

Conoscenze

Customer service

AI software experience

CRM familiarity

Strumenti

CRM system

Descrizione del lavoro

North Brothers Ford Inc. is seeking energetic individuals to join our fast-paced Call Center Sales Team in Westland, MI. This role offers training, growth opportunities, and a dynamic dealership environment where you will engage customers via calls, chats, and emails to set sales appointments.

Ideal candidates have customer service experience and familiarity with AI software. A background check and drug screen are required, and you will use our CRM daily to manage leads and follow-ups.