Automotive BDC Sales Associate — Fast-Paced Call Center

NORTH BROTHERS FORD; Westland (MI); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

NORTH BROTHERS FORD is seeking energetic individuals to join our Call Center Sales Team in Westland, MI. This role offers training, a strong team culture, and opportunities for advancement within the dealership.

You will handle calls, emails, and live chat to book appointments, monitor AI tools, and maintain CRM records while supporting daily office tasks. Prior customer service is preferred and a background check and drug screen are required.

Formación

• Prior customer service experience in a role.
• Familiarity with AI software.
• Willing to submit to a pre-employment background check and drug screen.

Responsabilidades

• Answer customer calls and set follow-up sales appointments.
• Monitor and manage AI tool for BDC dashboards.
• Respond to internet, phone, and live chat inquiries using scripts and templates.
• Follow up with leads not ready to convert or no-shows.
• Use CRM tracking system daily.
• Execute office duties such as filing and organizing documents.

Conocimientos

Customer service

Communication

Sales basics

Herramientas

AI software experience

CRM system

Descripción del empleo

NORTH BROTHERS FORD is seeking energetic individuals to join our Call Center Sales Team in Westland, MI. This role offers training, a strong team culture, and opportunities for advancement within the dealership.

You will handle calls, emails, and live chat to book appointments, monitor AI tools, and maintain CRM records while supporting daily office tasks. Prior customer service is preferred and a background check and drug screen are required.