Automotive BDC Specialist: Customer Care & Appointments

Feldman Auto Group; Novi (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance & AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Auto Group in Novi, MI is seeking a BDC Representative to ensure customers have a positive experience from inquiry to follow-up. You will handle calls, emails, and chat, schedule appointments with the sales team, and document information accurately.

This role requires excellent verbal and written communication, multitasking in a fast-paced environment, proficiency with MS Office and CRM software, and strong attention to detail. Automotive industry knowledge is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software.
• Strong attention to detail and ability to accurately document information.
• Previous experience in customer service or call center environment preferred.
• Automotive industry knowledge is a plus.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency.
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately.
• Follow up with customers to ensure their needs are met and ensure customer satisfaction.
• Update customer information in our database and maintain accurate records of customer interactions.
• Collaborate with other departments to ensure seamless customer service experience.

Skills

Verbal communication

Written communication

Multitasking

CRM software

MS Office

Attention to detail

Customer service experience

Tools

CRM software

MS Office

Job description

Feldman Auto Group in Novi, MI is seeking a BDC Representative to ensure customers have a positive experience from inquiry to follow-up. You will handle calls, emails, and chat, schedule appointments with the sales team, and document information accurately.

This role requires excellent verbal and written communication, multitasking in a fast-paced environment, proficiency with MS Office and CRM software, and strong attention to detail. Automotive industry knowledge is a plus.