Growth-Oriented BDR for Auto Sales & Lead Nurturing

Crest Ford, Inc.; Flat Rock (MI); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid Time off

Paid Parental Leave

401(k) with company match

Job summary

Crest Ford, Inc. in Michigan is seeking a customer service oriented team member to handle calls, internet inquiries, and scheduling with sales. You will use scripts and templates to present information and set up appointments, including initial financing options.

A collaborative, positive attitude and reliable CRM use are essential. Prior customer service experience is required; a valid driver’s license is preferred.

Qualifications

• At least one previous role in customer service.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.
• Pass a background check and drug screening.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Phone skills

CRM software

Teamwork

Problem solving

Attention to detail

Tools

CRM system

Job description

Crest Ford, Inc. in Michigan is seeking a customer service oriented team member to handle calls, internet inquiries, and scheduling with sales. You will use scripts and templates to present information and set up appointments, including initial financing options.

A collaborative, positive attitude and reliable CRM use are essential. Prior customer service experience is required; a valid driver’s license is preferred.