Automotive Sales BDC

North Brothers Ford, Inc.; Westland (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

North Brothers Ford, Inc. is seeking energetic individuals to join our Call Center Sales Team in Michigan.

This role offers hands-on experience in retail automotive, a supportive training environment, and clear opportunities for advancement within the dealership group. Responsibilities include handling customer calls, managing AI-driven dashboards, and maintaining CRM records while supporting general office duties.

Qualifications

• At least one prior role with strong customer service experience.
• Experience with AI software or tools is preferred.
• Willing to undergo a pre-employment background check and drug screen.

Responsibilities

• Answer customer calls and set up sales appointments.
• Fully monitor and manage the AI tool for BDC dashboards.
• Respond quickly to internet, phone and live chat inquiries using scripts and templates.
• Follow up with leads not ready to convert or no-shows.
• Utilize CRM tracking system daily.
• Perform office duties including filing and organizing documents.

Skills

Customer service

AI software usage

CRM software

Team collaboration

Tools

CRM system

AI monitoring tool

Job description

Looking for a career change? Have you worked in a call center previously? We are seeking energetic individuals to join our unique and fast-paced Call Center Sales Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.

Responsibilities Include but aren'tlimited to:

• Answer customer calls and establish follows-up with sales appointments
• Fully monitor and manage AI tool for BDC dashboards
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Follow up with leads that are not ready to make an appointment or no-show
• Utilize CRM tracking system daily
• Office duties including filing, organizing documents and copies

Qualifications

• At least one previous role based in strong customer service experience
• Previous experience with AI software of some capacity
• Willing to submit to a pre-employment background check & drug screen