Automotive BDC Sales Concierge

Feldman Automotive; Novi (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Automotive in Novi, Michigan is seeking a BDC (Business Development Center) Representative. This role is essential in providing outstanding customer service from the first inquiry through follow-up communications.

The ideal candidate will have excellent communication skills, thrive in a multitasking environment, and be detail-oriented. The position offers various benefits including medical, dental, vision insurance, and a 401k plan.

Qualifications

• Excellent communication skills required.
• Ability to work in a fast-paced environment.
• Attention to detail is essential.
• Experience in customer service or call center preferred.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries.
• Schedule appointments for customers with the sales team.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with other departments for seamless service.

Skills

Excellent verbal and written communication skills

Ability to multitask

Customer relationship management (CRM) software

Detail-oriented

Tools

Microsoft Office

Job description

Feldman Automotive in Novi, Michigan is seeking a BDC (Business Development Center) Representative. This role is essential in providing outstanding customer service from the first inquiry through follow-up communications.

The ideal candidate will have excellent communication skills, thrive in a multitasking environment, and be detail-oriented. The position offers various benefits including medical, dental, vision insurance, and a 401k plan.