BDC Specialist — Appointments & Customer Experience

Village Ford Inc; Dearborn (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Blue Cross medical

Dental

Vision

Short & long-term disability

401K with match

Paid holidays

Paid vacation

Pet insurance

Identity theft protection

Job summary

Village Ford is seeking a motivated BDC Representative to join our Business Development Center in Dearborn, MI. You will be the first point of contact for customers, schedule appointments, and help drive a seamless dealership experience from the initial outreach.

We offer $16–$18 per hour based on experience, plus a monthly performance bonus opportunity, in a fast-paced, award-winning dealership environment with growth potential and a thorough benefits package.

Qualifications

• Excellent communication skills, both verbal and written.
• Professional phone presence with a friendly demeanor.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems and Microsoft Office tools.
• Organized, with strong follow-up skills and attention to detail.
• Customer service or call center experience preferred; automotive background a plus.

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and online inquiries.
• Proactively follow up with sales and service leads.
• Schedule appointments efficiently for both sales and service departments.
• Keep our CRM system accurate and up-to-date.
• Provide customers with information on inventory, promotions, and dealership services.
• Support the sales and service teams to ensure a seamless customer journey.
• Monitor team performance activity and complete monthly reporting.
• Assist with switchboard coverage as needed.

Skills

Communication

Phone presence

Multi-tasking

CRM systems

Microsoft Office

Organization

Customer service experience

Automotive knowledge (training)

Tools

CRM software

Microsoft Office

Job description

Village Ford is seeking a motivated BDC Representative to join our Business Development Center in Dearborn, MI. You will be the first point of contact for customers, schedule appointments, and help drive a seamless dealership experience from the initial outreach.

We offer $16–$18 per hour based on experience, plus a monthly performance bonus opportunity, in a fast-paced, award-winning dealership environment with growth potential and a thorough benefits package.