Automotive BDC Manager - Lead & Develop Team

Friendship Automotive Enterprises; Bristol (TN); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Friendship Automotive Enterprises in Bristol, TN is seeking an experienced BDC Manager to lead our Business Development Center. You will coach a high-performing team, drive process improvements, and optimize lead conversion to deliver exceptional customer experiences.

The ideal candidate has automotive call center or dealership leadership background, 3+ years BDC experience, and strong CRM proficiency. Join a Growing, award-winning group committed to development and measurable results.

Formación

• Automotive dealership or call center leadership experience.
• 3+ years Automotive BDC experience.
• Experience with automotive CRM systems.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, performance-driven environment.

Responsabilidades

• Hire, lead, coach, and develop a team of Business Development Agents.
• Collaborate closely with dealership leadership and sales management to maximize lead conversion and customer satisfaction.
• Ensure CRM processes are followed consistently and customer information is maintained accurately.
• Monitor department performance to ensure KPIs are consistently achieved.
• Analyze reports and performance metrics to identify coaching opportunities and improve overall department effectiveness.
• Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement.
• Lead from the front by actively assisting the team during peak business periods and setting the standard for excellence.
• Stay current on Friendship's processes, products, and industry best practices.

Conocimientos

Leadership

Coaching

Communication

Organization

Herramientas

CRM systems

Descripción del empleo

Friendship Automotive Enterprises in Bristol, TN is seeking an experienced BDC Manager to lead our Business Development Center. You will coach a high-performing team, drive process improvements, and optimize lead conversion to deliver exceptional customer experiences.

The ideal candidate has automotive call center or dealership leadership background, 3+ years BDC experience, and strong CRM proficiency. Join a Growing, award-winning group committed to development and measurable results.