BDC Manager: Lead a High-Performance Team & Growth

Friendship Nissan

Bristol (TN)

In loco

USD 55.000 - 75.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Base pay + bonuses

Medical, dental, vision, life, and-dis

401(k) and holidays

Paid time off

Professional development

Descrizione del lavoro

Friendship Automotive in Bristol, TN is seeking an experienced BDC Manager to lead, coach, and develop a high-performing Business Development team. You will drive process improvements, oversee CRM usage, and collaborate with dealership leadership to boost lead conversion and customer satisfaction.

The role requires strong communication, proven leadership, and the ability to thrive in a fast-paced environment.

Competenze

Automotive dealership or call center leadership experience strongly preferred
3+ Years Automotive BDC experience preferred
Experience with automotive CRM systems preferred
Highly motivated and self-driven leadership skills
Strong leadership and team-building abilities
Proven experience as a supportive and flexible leader
Excellent communication and organization
Ability to thrive in a fast-paced, process and performance-driven environment

Mansioni

Hire, lead, coach, and develop a team of Business Development Agents
Collaborate closely with dealership leadership and sales management to maximize lead conversion and customer satisfaction
Ensure CRM processes are followed consistently and customer information is maintained accurately
Monitor department performance to ensure key performance indicators are consistently achieved
Analyze reports and performance metrics to identify coaching opportunities and improve overall department effectiveness
Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement
Lead from the front by actively assisting the team during peak business periods and setting the standard for excellence
Stay current on Friendship's processes, products, and industry best practices