Automotive BDC Manager- Friendship Automotive

Friendship Automotive Enterprises; Bristol (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Friendship Automotive Enterprises in Bristol, TN is seeking an experienced BDC Manager to lead our Business Development Center. You will coach a high-performing team, drive process improvements, and optimize lead conversion to deliver exceptional customer experiences.

The ideal candidate has automotive call center or dealership leadership background, 3+ years BDC experience, and strong CRM proficiency. Join a Growing, award-winning group committed to development and measurable results.

Qualifications

• Automotive dealership or call center leadership experience.
• 3+ years Automotive BDC experience.
• Experience with automotive CRM systems.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, performance-driven environment.

Responsibilities

• Hire, lead, coach, and develop a team of Business Development Agents.
• Collaborate closely with dealership leadership and sales management to maximize lead conversion and customer satisfaction.
• Ensure CRM processes are followed consistently and customer information is maintained accurately.
• Monitor department performance to ensure KPIs are consistently achieved.
• Analyze reports and performance metrics to identify coaching opportunities and improve overall department effectiveness.
• Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement.
• Lead from the front by actively assisting the team during peak business periods and setting the standard for excellence.
• Stay current on Friendship's processes, products, and industry best practices.

Skills

Leadership

Coaching

Communication

Organization

Tools

CRM systems

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

Friendship Automotive is seeking an experienced BDC MANAGER. Our ideal candidate thrives on developing people, driving results, and creating exceptional customer experiences.

If you’re a motivated leader who enjoys coaching a high-performing team, improving processes, and assisting customers, if you have a proven ability to help others to exceed expectations, we'd love to hear from you!

What You’ll Do:

• Hire, lead, coach, and develop a team of Business Development Agents
• Collaborate closely with dealership leadership and sales management to maximize lead conversion and customer satisfaction
• Ensure CRM processes are followed consistently and customer information is maintained accurately
• Monitor department performance to ensure key performance indicators are consistently achieved
• Analyze reports and performance metrics to identify coaching opportunities and improve overall department effectiveness
• Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement
• Lead from the front by actively assisting the team during peak business periods and setting the standard for excellence
• Stay current on Friendship's processes, products, and industry best practices

Qualification Checklist

• Automotive dealership or call center leadership experience strongly preferred
• 3+ Years Automotive BDC experience preferred
• Experience with automotive CRM systems preferred
• Highly motivated and self-driven leadership skills
• Strong leadership and team-building abilities
• Proven experience as a supportive and flexible leader
• Excellent communication and organization
• Ability to thrive in a fast-paced, process and performance-driven environment

Benefits and Compensation:

• We offer an aggressive compensation plan that includes base pay and performance bonuses
• You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
• We are committed to investing in our leaders with ongoing training, coaching, and professional development from your first day and throughout your career with Friendship Automotive.
• Ongoing Training & Career Development
• Opportunities for Advancement Within a Growing Organization