Automotive BDC Manager: Lead Growth & High-Impact Team

Hartford Toyota Superstore; Hartford (CT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Performance-based bonuses

Professional development opportunities

Supportive work environment

Job summary

A prominent automotive dealership in Hartford is seeking an Automotive Business Development Manager (BDC) to oversee operations, enhance customer engagement and sales strategies, and lead a high-performing team. The ideal candidate will have proven experience in BDC management, excellent communication skills, and a passion for customer service. This role offers a competitive compensation package with performance-based bonuses and opportunities for professional development in a supportive work environment.

Qualifications

• Proven experience in automotive BDC management or similar leadership roles.
• Strong knowledge of CRM systems and dealership processes.
• Excellent communication, coaching, and leadership skills.
• Data-driven mindset with the ability to analyze performance metrics.
• Passion for customer service and a track record of meeting or exceeding goals.

Responsibilities

• Develop and implement strategies to increase customer engagement, appointments, and sales.
• Manage and train a team of BDC representatives.
• Monitor and analyze performance metrics.
• Collaborate with sales and service departments for lead handling.

Skills

Automotive BDC management

CRM systems knowledge

Communication skills

Coaching ability

Leadership skills

Data analysis

Customer service orientation

Video communication proficiency

Job description

A prominent automotive dealership in Hartford is seeking an Automotive Business Development Manager (BDC) to oversee operations, enhance customer engagement and sales strategies, and lead a high-performing team. The ideal candidate will have proven experience in BDC management, excellent communication skills, and a passion for customer service. This role offers a competitive compensation package with performance-based bonuses and opportunities for professional development in a supportive work environment.