Automotive BDC Manager - Lead a High-Performance Team

Friendship Automotive; Bristol (TN); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Aggressive compensation plan

Benefits package

Descrizione del lavoro

Friendship Automotive is seeking an experienced BDC Manager to build and lead a high-performing Business Development team at our Bristol, TN location. You will coach agents, optimize CRM usage, and collaborate with leadership to improve lead conversion and customer satisfaction.

The role emphasizes coaching, process discipline, and a strong focus on accountability in a fast-paced environment. We offer growth opportunities and a supportive, customer-centric culture.

Competenze

• Automotive dealership or call center leadership experience preferred.
• 3+ years Automotive BDC experience preferred.
• Experience with automotive CRM systems preferred.
• Highly motivated and self-driven leadership skills.
• Strong leadership and team-building abilities.
• Proven experience as a supportive and flexible leader.
• Excellent communication and organization.
• Ability to thrive in a fast-paced, process- and performance-driven environment.

Mansioni

• Hire, lead, coach, and develop a team of Business Development Agents.
• Collaborate with dealership leadership and sales to maximize lead conversion and satisfaction.
• Ensure CRM processes are followed and customer information is accurate.
• Monitor department performance to meet KPIs.
• Analyze reports to identify coaching opportunities and improve department effectiveness.
• Foster a positive, high-energy culture with accountability and teamwork.
• Lead by example during peak periods and set the standard for excellence.
• Stay current on Friendship's processes, products, and industry best practices.

Conoscenze

Automotive BDC leadership

Leadership experience

Communication skills

Team-building

Coaching

Process improvement

Strumenti

Automotive CRM systems

Descrizione del lavoro

Friendship Automotive is seeking an experienced BDC Manager to build and lead a high-performing Business Development team at our Bristol, TN location. You will coach agents, optimize CRM usage, and collaborate with leadership to improve lead conversion and customer satisfaction.

The role emphasizes coaching, process discipline, and a strong focus on accountability in a fast-paced environment. We offer growth opportunities and a supportive, customer-centric culture.