Automotive BDC Leader & Training Manager

Drivelab Automotive Group; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Matching

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Employee Purchase Program

Job summary

Drivelab Automotive Group is seeking an experienced Business Development Center (BDC) Manager to lead and supervise our BDC team, ensuring high-quality customer communications via email and phone. You will train staff, analyze performance metrics, and collaborate with other departments to optimize outreach and lead conversion.

The role requires a proven track record in Internet sales or dealership BDC management, strong leadership, and proficiency with CRM/DMS systems.

Qualifications

• Experience in Internet sales or dealership BDC management.
• Ability to manage high call volumes and internet leads.
• Knowledge of automotive sales and service operations.
• Strong leadership and training abilities.
• Familiarity with dealership CRM and DMS systems.

Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills

BDC management

CRM systems

Leadership

Handle high call volumes

Education

High school diploma/GED

Tools

CRM systems

DMS systems

Job description

Drivelab Automotive Group is seeking an experienced Business Development Center (BDC) Manager to lead and supervise our BDC team, ensuring high-quality customer communications via email and phone. You will train staff, analyze performance metrics, and collaborate with other departments to optimize outreach and lead conversion.

The role requires a proven track record in Internet sales or dealership BDC management, strong leadership, and proficiency with CRM/DMS systems.