Business Development Cener (BDC) Manager-Automotive

TalentNest On Demand; Brownsville (TX); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

TalentNest On Demand is seeking a Business Development Center (BDC) Manager for an automotive dealership in Brownsville, TX. You will lead, supervise and train a team of BDC coordinators, manage high call volumes and internet leads, and ensure customer communications meet our standards.

Responsibilities include overseeing daily BDC operations, recruiting and developing staff, analyzing buying profiles, running reports, and coordinating with other departments to drive sales and service.

Qualifications

• Experience in Internet sales or BDC management in auto dealerships.
• Ability to manage high call volumes and multiple leads.
• Knowledge of automotive sales/service operations.
• Experience training teams and individuals.

Responsabilités

• Oversee daily BDC department operations.
• Recruit and train BDC staff.
• Understand buying profiles of prospects.
• Run reports and track results.
• Prepare call results reports for BDC staff.
• Record and listen to customer calls; coach staff.
• Determine which customers to contact based on initiatives.
• Review performance and develop staff.
• Interface with other department heads.
• Participate in dealership management meetings.

Connaissances

Internet sales / BDC management

Lead generation & call-volume

CRM familiarity

Leadership & training

Automotive sales knowledge

Formation

High school diploma/GED

Outils

CRM systems

DMS systems

Description du poste

Business Development Center (BDC) Manager - Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you'll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership's highest standards. You'll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that's you, then let's get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual "call results reports" for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Bilingual in Spanish a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At-will employer.