Automotive BDC Lead & Training Manager

Subaru of Orland Park; Tinley Park (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Medical, dental, and vision

401K

Closed Sundays

Job summary

International Autos Group is seeking a results-oriented leader to manage the call center operations for the dealer group. The role focuses on leading the handling of all automotive sales leads, tracking performance, and coaching representatives to deliver excellent customer service.

The ideal candidate brings prior sales and management experience, strong communication, a competitive drive, and a team-first attitude to ensure growth and organizational success.

Qualifications

• Must have previous sales experience.
• Automotive industry experience preferred.
• Strong communication skills and self-motivation are essential.
• Team player with organization and goal-driven mindset.
• Previous management experience is a plus.

Responsibilities

• Manage and track all leads.
• Ensure all leads are followed up with in a timely manner.
• Manage day-to-day operations of the center.
• Collect and analyze performance metrics.
• Provide training and ongoing support to call center representatives.
• Answer customer inquiries and calls when necessary.

Skills

Strong communication

Positive energy

Eager to improve

Competitive attitude

Sales experience

Management experience

Automotive industry

Team player

Organized

Self-motivated

Job description

International Autos Group is seeking a results-oriented leader to manage the call center operations for the dealer group. The role focuses on leading the handling of all automotive sales leads, tracking performance, and coaching representatives to deliver excellent customer service.

The ideal candidate brings prior sales and management experience, strong communication, a competitive drive, and a team-first attitude to ensure growth and organizational success.