Automation Service Engineer – Lab Instrumentation

BD; Sterling Heights (MI); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Waters is seeking a Field Service Engineer to support Waters instruments in regulated, high-volume testing environments. You will install, maintain, and repair analytical instruments across biology, chemistry, and physics portfolios, ensuring specifications are met and customer satisfaction is achieved.

The role requires up to 50% travel, on-call rotation, and collaboration with lab leadership to schedule software upgrades and maintenance. A Real ID driver’s license is required.

Qualifikationen

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or related field.
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and setup.
• Intermediate understanding of computer software operating systems and the ability to interface with IT personnel to schedule upgrades.

Aufgaben

• Respond to customer needs and perform installations, maintenance, upgrades, and repairs.
• Drive field service revenue through preventive maintenance and equipment moves.
• Lead customer expectations and provide follow-up plans.
• Schedule and complete system upgrades with customers.
• Document all customer complaints in appropriate systems of record.

Kenntnisse

Electronics

Mechatronics

PLCs

Pneumatics

Networking

Ausbildung

Bachelor’s degree in Engineering/related field

Tools

LIS software

Jobbeschreibung

Waters is seeking a Field Service Engineer to support Waters instruments in regulated, high-volume testing environments. You will install, maintain, and repair analytical instruments across biology, chemistry, and physics portfolios, ensuring specifications are met and customer satisfaction is achieved.

The role requires up to 50% travel, on-call rotation, and collaboration with lab leadership to schedule software upgrades and maintenance. A Real ID driver’s license is required.