Automation Field Service Engineer - Life Sciences Instruments

BD; Cockeysville (MD); Sur place; USD 37 000 - 59 000; Plein temps

Résumé du poste

Waters is hiring an Automation Service Engineer to service BD Advanced Diagnostics customers across the territory and nationwide as needed. The ASE works remotely without direct supervision and may travel overnight on short notice to support instruments.

Requirements include a Bachelor's degree in Engineering or related field (or 10+ years of repair experience), strong electronics/mechatronics knowledge, a valid driver’s license, and willingness to travel up to 50% and be on call.

Qualifications

• Bachelor’s degree in Engineering or related discipline OR 10+ years of hands-on experience in electro-mechanical systems.
• Strong understanding of electronics, mechatronics, PLCs and pneumatics.
• Ability to speak with IT personnel and lab leadership for software upgrades and maintenance.
• Valid driver’s license, willingness to travel up to 50% and be on call.

Responsabilités

• Install, maintain, upgrade, and repair laboratory instruments to meet specifications.
• Collaborate across service to drive field revenue and fulfill customer needs.
• Communicate work performed and provide follow-up plans to customers.
• Schedule and execute system upgrades with customers.
• Document all customer interactions in the systems of record.
• Maintain inventory, vehicle, and equipment in good condition.
• Adhere to BD/Waters credit card policies and spend levels.
• Travel for on-site visits, overnight stays, and occasional national travel.
• Participate in weekend/holiday on-call rotation.

Connaissances

Electronics

Mechatronics

PLCs

Pneumatics

Networking basics

Driving

Customer communication

Formation

Bachelor’s degree in Engineering

Electronic Technology

Computer Science

Biomedical

10+ years hands-on repair

Description du poste

Waters is hiring an Automation Service Engineer to service BD Advanced Diagnostics customers across the territory and nationwide as needed. The ASE works remotely without direct supervision and may travel overnight on short notice to support instruments.

Requirements include a Bachelor's degree in Engineering or related field (or 10+ years of repair experience), strong electronics/mechatronics knowledge, a valid driver’s license, and willingness to travel up to 50% and be on call.