Auto Service Manager: Lead Techs & Superior Service

Bridgestone America, Inc.; Buffalo (NY); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications (company-funded)

401(k) match

Daily pay option

Job summary

Bridgestone America, Inc. is seeking a service manager to lead auto service operations and coach technicians in a busy shop environment.

You will coordinate customer interactions, oversee hiring and training, and ensure adherence to quality standards while pushing for strong customer satisfaction and retention. The role emphasizes strong interpersonal skills, automotive expertise, and the ability to recruit and develop technicians, with a focus on driving sales and efficient store operations.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

People management

Customer service

Interpersonal skills

Automotive expertise

Recruitment

Education

Associate degree

Job description

Bridgestone America, Inc. is seeking a service manager to lead auto service operations and coach technicians in a busy shop environment.

You will coordinate customer interactions, oversee hiring and training, and ensure adherence to quality standards while pushing for strong customer satisfaction and retention. The role emphasizes strong interpersonal skills, automotive expertise, and the ability to recruit and develop technicians, with a focus on driving sales and efficient store operations.