Auto Service Manager: Lead Tech Team & Customer Experience

Bridgestone Americas, Inc.; Piedmont (SC); On-site; USD 25,540 - 38,311; Full time

Benefits offered by this job

Medical, Dental and Vision – starting

Paid vacation and holidays

On‑the‑job training and ASE certs

Flexible work schedule

401(k) match

Daily pay program

Job summary

Bridgestone Retail Operations is seeking a Service Manager to combine deep automotive repair knowledge with strong people skills to lead the auto service team and manage customer relationships.

The role includes supervising technicians, hiring and training staff, coordinating parts purchases, and driving customer satisfaction while ensuring adherence to quality standards and company policies.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Valid automotive driver’s license at all times in order to test drive customer vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop an understanding of business operations in the automotive service environment through proficient management of paperwork, customer interactions, financial transactions, and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer communication

People management

Scheduling

Inventory management

Leadership

Recruiting technicians

Problem solving

Auto repair knowledge

Driver's license

Education

High School Diploma or equivalent

2-year degree or equivalent

Job description

Bridgestone Retail Operations is seeking a Service Manager to combine deep automotive repair knowledge with strong people skills to lead the auto service team and manage customer relationships.

The role includes supervising technicians, hiring and training staff, coordinating parts purchases, and driving customer satisfaction while ensuring adherence to quality standards and company policies.