Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; City of Niagara Falls (NY); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical coverage

Vacation & holidays

ASE certs

401(k) match

Daily pay

On-the-job training

Job summary

Bridgestone America, Inc. is seeking a Service Manager to lead the auto service team at a Bridgestone Retail Operations location. You will manage technicians, coordinate parts, ensure quality service, and drive customer satisfaction.

The role requires strong leadership, hands-on automotive knowledge, and a commitment to continuous improvement. The position offers full-time hours, benefits, and opportunities for ASE certifications.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Drive sales through proactive customer interactions and vehicle inspections, and facilitate communication between front and back of the shop.
• Provide insights to the front of the shop to enhance product and service sales.
• Manage paperwork and financial transactions in line with company policies.

Skills

Auto service

Customer service

Leadership

Recruitment

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone America, Inc. is seeking a Service Manager to lead the auto service team at a Bridgestone Retail Operations location. You will manage technicians, coordinate parts, ensure quality service, and drive customer satisfaction.

The role requires strong leadership, hands-on automotive knowledge, and a commitment to continuous improvement. The position offers full-time hours, benefits, and opportunities for ASE certifications.