Auto Service Manager - Lead the Tech Team

Bridgestone Americas, Inc.; Glendale (AZ); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-job training and ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Job summary

Bridgestone Americas, Inc. is seeking an experienced Service Manager for a Bridgestone Auto Care location. You will supervise technicians, coordinate work, and drive high-quality customer interactions. This role blends people leadership with hands-on technical oversight.

You will recruit, train, and coach staff, ensure safety and standards, and contribute to sales while maintaining exceptional customer satisfaction and loyalty.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Service manager / service writer exp

Customer service / problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. is seeking an experienced Service Manager for a Bridgestone Auto Care location. You will supervise technicians, coordinate work, and drive high-quality customer interactions. This role blends people leadership with hands-on technical oversight.

You will recruit, train, and coach staff, ensure safety and standards, and contribute to sales while maintaining exceptional customer satisfaction and loyalty.