Auto Service Manager — Lead Technicians & Customer Experience

Bridgestone Americas; Spartansburg (Crawford County); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision - Start day 1

Paid vacation & holidays

ASE certifications funded

Flexible work schedule

401(k) match

On-demand pay (daily pay)

Job summary

Bridgestone Americas is seeking a qualified Auto Service Manager to lead customer relationships and supervise technicians in a fast-paced retail environment. You will recruit, train, and coach staff while ensuring high-quality service and adherence to company standards.

This role emphasizes driving sales through proactive service interactions, effective scheduling, and strong front/back shop communication. A valid driver’s license and ASE-certified expertise are preferred.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Service manager experience

Customer problem solving

Inventory management

Scheduling

Leadership

Recruitment

Continuous learning

Driver’s license

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Americas is seeking a qualified Auto Service Manager to lead customer relationships and supervise technicians in a fast-paced retail environment. You will recruit, train, and coach staff while ensuring high-quality service and adherence to company standards.

This role emphasizes driving sales through proactive service interactions, effective scheduling, and strong front/back shop communication. A valid driver’s license and ASE-certified expertise are preferred.