Auto Service Manager: Lead Techs & Customer Care

Bridgestone Americas; Joplin (MO); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations is seeking a skilled Auto Service Manager to lead technicians and manage customer relationships in a high-volume shop. You will supervise staff, coordinate service delivery, and ensure quality throughout the service cycle.

Applicants should have automotive repair knowledge, strong people skills, and a track record of driving customer satisfaction. A 2-year degree or equivalent is preferred, with ASE certifications encouraged.

Qualifications

• 2 year degree or equivalent is preferred.
• Strong leadership and customer-service skills are essential.
• Willingness to pursue ASE certifications is a plus.

Responsibilities

• Assign and schedule work to auto service staff.
• Oversee hiring and training of the auto service team.
• Ensure high customer satisfaction and retention.
• Drive sales through proactive customer interactions and vehicle inspections.
• Lead and coach team members to achieve store goals.
• Maintain adherence to quality standards and company policies.

Skills

People management

Customer relations

Sales skills

Inventory control

Education

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations is seeking a skilled Auto Service Manager to lead technicians and manage customer relationships in a high-volume shop. You will supervise staff, coordinate service delivery, and ensure quality throughout the service cycle.

Applicants should have automotive repair knowledge, strong people skills, and a track record of driving customer satisfaction. A 2-year degree or equivalent is preferred, with ASE certifications encouraged.