Auto Service Manager: Lead Technicians & Customer Experience

Bridgestone; La Grange (KY); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, and Vision starting

Paid vacation and holidays

On-the-job training

Flexible work schedule

401(k) match

On-demand pay (daily pay)

Job summary

Bridgestone Retail Operations in the United States seeks a Service Manager to lead auto service staff, coordinate technicians, manage parts and equipment, and ensure exceptional customer satisfaction.

You will hire, train, and supervise staff, drive sales, maintain quality standards, and foster a safe, efficient store operation. This role requires strong leadership and customer service skills for a dynamic, fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills for customer complaints.
• Aptitude to manage inventory, scheduling and equipment maintenance.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Valid automotive driver’s license at all times for test drives.

Responsibilities

• Assign and schedule work duties to auto service staff based on skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Act as the primary point of contact for customer inquiries, feedback and concerns, fostering long‑term relationships and loyalty.
• Develop an understanding of business operations in the automotive service environment to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer communication

Problem-solving

Leadership

Inventory management

Scheduling

Equipment maintenance

Recruitment

Education

High school diploma

2-year degree

Job description

Bridgestone Retail Operations in the United States seeks a Service Manager to lead auto service staff, coordinate technicians, manage parts and equipment, and ensure exceptional customer satisfaction.

You will hire, train, and supervise staff, drive sales, maintain quality standards, and foster a safe, efficient store operation. This role requires strong leadership and customer service skills for a dynamic, fast-paced environment.