Auto Service Manager — Lead Techs & Customer Satisfaction

Bridgestone Americas; Keller (TX); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and company-funded

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Job summary

Bridgestone Retail Operations (BSRO) seeks a Service Manager to lead an auto service team, manage customer relations, and coach technicians. The role includes scheduling, hiring, and ensuring quality standards while driving sales and customer satisfaction in a busy shop environment.

The position offers a sign-on bonus up to $1,500 and a pay range of $21.85 to $34.14 per hour, with comprehensive benefits and ongoing training. Emphasis on teamwork and providing superior service.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Must have valid automotive driver’s license at all times to test drive customer’s vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication and issue resolution.
• Serve as primary contact for customer inquiries, feedback and concerns.
• Understand business operations in the automotive service environment and ensure seamless store operations.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to boost front-end revenue generation.

Skills

Customer service

Leadership

Communication

Scheduling

Inventory management

Problem solving

Coaching

Recruiting technicians

Education

2 year degree or equivalent

High School Diploma or equivalent

Job description

Bridgestone Retail Operations (BSRO) seeks a Service Manager to lead an auto service team, manage customer relations, and coach technicians. The role includes scheduling, hiring, and ensuring quality standards while driving sales and customer satisfaction in a busy shop environment.

The position offers a sign-on bonus up to $1,500 and a pay range of $21.85 to $34.14 per hour, with comprehensive benefits and ongoing training. Emphasis on teamwork and providing superior service.