Auto Service Manager — Lead Tech Team & Customer Care

Bridgestone Americas; Missouri; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE-related C

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) is seeking a Service Manager with deep auto service knowledge and outstanding people skills to lead technicians and supervise parts, equipment and store operations in Missouri. You will coach, train, and schedule staff while driving customer satisfaction and revenue growth.

The role offers a $2,000 sign-on bonus for first-time hires and an hourly pay range of $21.85–$34.14, with competitive benefits and a commitment to fair compensation for all teammates.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Scheduling

Problem solving

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a Service Manager with deep auto service knowledge and outstanding people skills to lead technicians and supervise parts, equipment and store operations in Missouri. You will coach, train, and schedule staff while driving customer satisfaction and revenue growth.

The role offers a $2,000 sign-on bonus for first-time hires and an hourly pay range of $21.85–$34.14, with competitive benefits and a commitment to fair compensation for all teammates.