Auto Service Manager: Lead Techs & Customer Relationships

Bridgestone Americas; Des Moines (CA); In loco; USD 30.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑the‑job training and company‑funded

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Descrizione del lavoro

Bridgestone Retail Operations in the United States is seeking an Auto Service Manager to lead technicians, manage customer relationships, and coordinate between front and back of the shop. The role includes hiring, coaching, and ensuring high customer satisfaction while driving service sales.

Join a large, nationwide team with competitive pay and a $2,000 sign‑on bonus for first‑time hires. Expect a pay range of $21.85 to $34.14 per hour and a strong emphasis on safety, quality, and career

Competenze

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Mansioni

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Conoscenze

Auto service experience

Leadership

Inventory management

Customer communication

Driver's license

Problem solving

Staff coaching

Recruitment of technicians

Willingness to continue education

Formazione

High School Diploma or equivalent

2 year degree or equivalent

Descrizione del lavoro

Bridgestone Retail Operations in the United States is seeking an Auto Service Manager to lead technicians, manage customer relationships, and coordinate between front and back of the shop. The role includes hiring, coaching, and ensuring high customer satisfaction while driving service sales.

Join a large, nationwide team with competitive pay and a $2,000 sign‑on bonus for first‑time hires. Expect a pay range of $21.85 to $34.14 per hour and a strong emphasis on safety, quality, and career