Auto Service Manager | Lead Techs & Customer Satisfaction

Bridgestone Americas, Inc.; Fairview Heights (IL); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job ASE certifications

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead auto service staff, coordinate technician-customer interactions, and drive sales while upholding quality standards in a fast-paced automotive service environment.

The role requires strong leadership, hands-on repair knowledge, and a focus on customer satisfaction. Competitive benefits and a supportive onboarding are provided.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving related to customer complaints; aptitude to manage inventory, scheduling, equipment maintenance.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Maintain high teammate retention and ensure quality standards.
• Foster exceptional customer satisfaction through proactive communication and follow-up.

Skills

Auto repair knowledge

Customer service

Team leadership

Education

High School diploma or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead auto service staff, coordinate technician-customer interactions, and drive sales while upholding quality standards in a fast-paced automotive service environment.

The role requires strong leadership, hands-on repair knowledge, and a focus on customer satisfaction. Competitive benefits and a supportive onboarding are provided.