Auto Service Manager: Lead Techs & Build Loyalty

Bridgestone Americas, Inc.; Shreveport (LA); On-site; USD 59,314,000 - 92,667,000; Full time

Benefits offered by this job

Sign-on bonus up to $1,500

On-the-job training

ASE certifications

401(k) match

Healthcare for all teammates

Job summary

Bridgestone Retail Operations is seeking a service leadership professional in Nashville to manage customer relationships and supervise technicians. You’ll coordinate parts, materials, and equipment purchases while coaching and training staff for high-quality auto service.

You will drive store operations, oversee hiring, ensure customer satisfaction, and foster long-term relationships through effective communication and teamwork. ASE certifications support ongoing development.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving and handling customer complaints.
• Aptitude to manage inventory, scheduling and equipment maintenance.
• Ability to lead and coach others; strong teammate and customer communication.
• Ability to recruit and select technicians per store requirements.
• Willingness to continue education and stay current in automotive repair.
• Valid automotive driver’s license for test drives.

Responsibilities

• Assign and schedule work duties to auto service staff by skill level.
• Oversee customer interactions and ensure satisfaction and retention.
• Hire and train an effective auto service team; drive sales.
• Provide insights to optimize front/back shop collaboration and revenue.
• Ensure compliance with quality standards and store policies.

Skills

Customer relationships

Team leadership

Coaching

Training

Interpersonal skills

Education

High School Diploma or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations is seeking a service leadership professional in Nashville to manage customer relationships and supervise technicians. You’ll coordinate parts, materials, and equipment purchases while coaching and training staff for high-quality auto service.

You will drive store operations, oversee hiring, ensure customer satisfaction, and foster long-term relationships through effective communication and teamwork. ASE certifications support ongoing development.