Auto Service Manager: Lead Tech Team & Customer Success

Bridgestone Americas; Phoenix (AZ); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE licenses

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Americas in Nashville, TN, seeks a Service Manager to lead auto service teams, coach technicians, and ensure high customer satisfaction. You will schedule work, manage training, and oversee inventory while driving sales through proactive customer interactions and shop efficiency.

The role requires 4 years of auto service experience and at least 1 year in a supervisory capacity, with strong communication and leadership skills. Full-time, on-site position with competitive benefits.

Qualifications

• Minimum qualifications include a high school diploma and auto service experience.
• Experience leading and training shop staff and technicians is required.
• Strong problem solving and communication skills are essential.

Responsibilities

• Schedule and assign work to auto service staff by skill level.
• Oversee customer service and supervise technicians.
• Lead hiring and training of the auto service team.
• Maintain high teammate retention and quality standards.
• Foster exceptional customer satisfaction and retention through proactive communication.

Skills

High School Diploma

Auto service experience

Service management

Customer problem solving

Inventory management

Leadership

Communication skills

Recruit technicians

Continued education

Driver's license

Education

Two year degree or equivalent

Job description

Bridgestone Americas in Nashville, TN, seeks a Service Manager to lead auto service teams, coach technicians, and ensure high customer satisfaction. You will schedule work, manage training, and oversee inventory while driving sales through proactive customer interactions and shop efficiency.

The role requires 4 years of auto service experience and at least 1 year in a supervisory capacity, with strong communication and leadership skills. Full-time, on-site position with competitive benefits.