Auto Service Manager: Lead Tech Team & Customer Experience

Bridgestone America, Inc.; Town of Texas (WI); On-site; USD 65,904,000 - 102,916,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

On-the-job training

Flexible schedule

401k match

Daily pay

Job summary

Bridgestone Americas, Inc. seeks a Service Manager in Nashville to lead auto service teams, coordinate technician activities, and ensure top-tier customer satisfaction. You will recruit, train, and develop staff while managing parts purchases and store operations to meet quality standards.

The role emphasizes strong people skills, automotive expertise, and the ability to drive sales and maintain high service levels in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

High School Diploma or equivalent

Auto service experience

Service manager experience

Problem solving (customer complaints)

Inventory & scheduling aptitude

Leadership & coaching

Communication with customers

Recruiting technicians

Willingness to continue education

Valid driver's license

Education

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. seeks a Service Manager in Nashville to lead auto service teams, coordinate technician activities, and ensure top-tier customer satisfaction. You will recruit, train, and develop staff while managing parts purchases and store operations to meet quality standards.

The role emphasizes strong people skills, automotive expertise, and the ability to drive sales and maintain high service levels in a fast-paced environment.