Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; Memphis (TN); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

On-demand pay (daily pay) program

Job summary

Bridgestone America, Inc. in Memphis, TN, is seeking a Service Manager to combine auto service knowledge with strong people skills to lead technicians, coach staff, and oversee customer interactions, driving satisfaction and retention.

The role involves scheduling, training, maintaining quality standards, and ensuring store operations, with opportunities for ASE certifications and professional growth within a supportive, inclusive environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service knowledge

People skills

Leadership

Customer service

Education

High School Diploma or equivalent

2 year degree (preferred)

Job description

Bridgestone America, Inc. in Memphis, TN, is seeking a Service Manager to combine auto service knowledge with strong people skills to lead technicians, coach staff, and oversee customer interactions, driving satisfaction and retention.

The role involves scheduling, training, maintaining quality standards, and ensuring store operations, with opportunities for ASE certifications and professional growth within a supportive, inclusive environment.