Auto Service Manager: Lead Techs & Customer Experience

Bridgestone Americas, Inc.; Burnsville (MN); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, Dental and Vision – Starting…

Paid vacation and holidays

401(k) match

ASE certifications

Job summary

Bridgestone Americas, Inc. in Nashville, TN, is seeking a Service Manager/Lead for Bridgestone Retail Operations (BSRO) to oversee auto service teams and customer interactions. You will coach technicians, assist with parts purchases, and drive customer satisfaction while ensuring store efficiency.

The role emphasizes leadership, scheduling, and inventory management with a focus on delivering high-quality service and revenue growth. Sign-on bonus available for first-time hires.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Scheduling

Communication skills

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Americas, Inc. in Nashville, TN, is seeking a Service Manager/Lead for Bridgestone Retail Operations (BSRO) to oversee auto service teams and customer interactions. You will coach technicians, assist with parts purchases, and drive customer satisfaction while ensuring store efficiency.

The role emphasizes leadership, scheduling, and inventory management with a focus on delivering high-quality service and revenue growth. Sign-on bonus available for first-time hires.