Auto Service Manager: Lead Technicians & Delight Customers

Bridgestone Americas; Florence (KY); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision starting on

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

On-demand pay

Résumé du poste

Bridgestone Americas, operating Bridgestone Retail Operations in Florence, KY, seeks an experienced Auto Service Manager to lead a team of technicians and drive service excellence. You will coach staff, manage parts purchases, and ensure high customer satisfaction across all service interactions.

The role requires deep automotive repair knowledge, strong people skills, and a focus on operational efficiency.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsabilités

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Connaissances

Auto service experience

Leadership

Customer service

Scheduling

Staff training

Driver's license

Formation

High School Diploma

2 year degree

Outils

ASE certifications

Description du poste

Bridgestone Americas, operating Bridgestone Retail Operations in Florence, KY, seeks an experienced Auto Service Manager to lead a team of technicians and drive service excellence. You will coach staff, manage parts purchases, and ensure high customer satisfaction across all service interactions.

The role requires deep automotive repair knowledge, strong people skills, and a focus on operational efficiency.