Auto Service Manager: Lead Tech Team & Client Experience

Bridgestone America, Inc.; Florence (KY); On-site; USD 29,000 - 43,000; Full time

Job summary

Bridgestone Retail Operations (BSRO) is seeking a Service Manager/Service Writer to lead an auto service team in Florence, KY. You will assign duties, oversee hiring and training, and manage customer interactions to ensure satisfaction and retention.

Expect to drive sales through proactive customer engagement, thorough vehicle inspections, and seamless front-back shop coordination while maintaining quality standards and compliance.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Drive sales through proactive customer interactions and communication between back and front of shop.

Skills

Problem solving

Inventory management

Leadership

Communication

Recruiting technicians

Teamwork

Customer service

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a Service Manager/Service Writer to lead an auto service team in Florence, KY. You will assign duties, oversee hiring and training, and manage customer interactions to ensure satisfaction and retention.

Expect to drive sales through proactive customer engagement, thorough vehicle inspections, and seamless front-back shop coordination while maintaining quality standards and compliance.